It’s Good to Talk to Improve

The UK Service Community is a group of professionals who are passionate about service and believe in sharing ideas and experiences in order to improve. It is a community in the true sense of the word in that there is no legal entity, no sponsors, no sales pitch, no exchange of money.

Yes, it is free and no-one gets paid! Members give their time, their expertise or facilities so that we have the opportunity to talk, share and learn from our peers who operate in a whole range of industry sectors.

The Service Community generally has two half-day meetings per year which are generally attended by between 30-50 professionals. Recently we have been at GE Power in Stafford, the Institute of Manufacturing at Cambridge University and at Konica Minolta’s London HQ. We have had speakers from small SME’s, to the largest and best of UK industrial businesses, including buyers of Advanced Services such as the Ministry of Defence.

Generally we run the meetings from 11-4pm, including lunch, with an opportunity to listen and discuss 4-5 topics plus lots of opportunities for informal discussions with your peers. The discussions range across 5 broad areas, so there is always something of interest:

  • Service Sales & Customer Success
  • Operational Improvement
  • Achieving Transformation & Change
  • Leveraging Technology to achieve growth
  • Leadership in Service

With this informality, yet access to the very best industrial thinking, the discussions run deeper and more intimate than one usually might find at networking events. To get an idea of the topics we cover and the speakers, have a look at the Service Community website on

First started in 2012 the community has grown to over 240 members, despite losing the founder of the community Steve Downton to cancer. His philosophy has been taken forward by a loose collection of service professional, including a number of senior leaders from Pitney Bowes, Elekta and Fujitsu, as well as ourselves. The membership is extremely varied across a wide range of industries and includes practitioners, consultants and solution providers.

At our next event at Renishaw new HQ near Gloucestershire, we are taking the community to a new part of the country with an agenda that will be to promote discussion through smaller groups of people to discuss common problems in the industry.

As with any community, the energy comes from its membership, so we are always interested in new ideas, or people who want to get involved.

If you believe that talking with peers is one of the best ways to improve your performance, then you can register for our next event at

Or if you are interested in talking or even getting involved, please contact us at

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